Return and Refund Policy

1. Introduction

Thank you for using ContactofIndia. We aim to provide a transparent and reliable experience to all our users.

This Return and Refund Policy explains the conditions under which eligible purchases may be cancelled and refunds may be requested for Points purchased through our website.

Please review this policy before making a purchase. By placing an order, you acknowledge that you have read this policy, subject to applicable law.

2. Definitions

• Company: Vandana Enterprises, Hansh Marg, Kanke Road, Ranchi, Jharkhand - 834001.
• Website: ContactofIndia, accessible at www.contactofindia.com .
• Points: Digital points purchased by users through the website, where applicable.
• Order: A purchase request submitted by a user through the website.
• User: Any individual or entity accessing or using our website.
• Refund: The return of an eligible payment, subject to this policy and applicable law.

3. Order Cancellation

A user may request cancellation of an eligible Points purchase within five (5) hours of the purchase, subject to the eligibility conditions described in this policy.

To request cancellation:

• Contact our support team within the applicable period.
• Provide your registered email address and order details.
• Include the transaction reference, if available.
• Clearly state that you are requesting cancellation and a refund.

We may review the order and account transaction history before deciding whether the purchase qualifies for a refund.

4. Refund Eligibility

Refund requests for purchased Points are assessed according to the following conditions:

• The purchase was made within the applicable five-hour cancellation period.
• The account and transaction can be verified.
• The Points balance and usage history allow the eligible refund amount to be determined.
• The user provides accurate information reasonably required to process the request.

Minimum Points Balance

Under our stated policy, a balance of at least 50 Points is required for a Points refund request. This condition remains subject to applicable consumer protection laws and any mandatory refund entitlement.

Geographical Eligibility

Our stated refund process is intended for users in India. If a transaction involves a user outside India, please contact us to confirm the applicable terms.

5. Refund Processing Time

Once a refund request is approved, we aim to process the eligible refund within seven (7) days, subject to applicable law and payment service provider procedures.

Refunds will generally be initiated through the original payment method where supported. The time taken for the amount to appear in your account may depend on your bank, payment provider or payment method.

The refundable amount will be determined from the verified transaction, eligible unused Points and applicable terms. We will communicate any relevant calculation or limitation to the user.

6. Non-Eligible Requests

A request may not qualify under our standard refund policy where:

• The request is made after the stated five-hour cancellation period.
• The transaction or account details cannot be verified.
• The Points balance or usage history does not support the amount requested under the applicable terms.
• The purchase is not covered by this Points refund policy.

Each request will be assessed individually. These conditions do not override any refund, cancellation or other rights that cannot lawfully be excluded.

7. Changes to This Policy

Contact of India may update this policy from time to time to reflect changes in our services, procedures or applicable requirements.

Any updated version will be published on this page with a revised update date. Users should review this page periodically for the latest terms.